Illinois Pay By Plate is the official toll payment system for drivers who travel on Illinois toll roads without an I-PASS or E-ZPass transponder. The Illinois Tollway uses overhead cameras at every tolling point to capture license plate images. When a vehicle passes through a toll plaza without a valid transponder, the system creates a toll charge linked to that license plate. Drivers then have 14 days to pay the toll through the Illinois Tollway online portal at illinoistollway.com. This system replaced cash toll booths in 2020 and now covers all 294 miles of Illinois toll roads, including the Jane Addams Memorial Tollway, Tri-State Tollway, and Reagan Memorial Tollway. Out-of-state drivers, rental car users, and occasional travelers rely on Illinois Pay By Plate to avoid violation notices and additional fines.
Drivers do not need to stop at toll plazas because Illinois removed all cash toll booths in 2020. Every toll location now operates with overhead electronic equipment only. This change affected the entire Illinois toll road system, which includes five major tollways totaling 294 centerline miles. The Jane Addams Memorial Tollway (I-90), Tri-State Tollway (I-94/I-294), Reagan Memorial Tollway (I-88), Veterans Memorial Tollway (I-355), and Illinois Route 390 all use the Pay By Plate system for vehicles without transponders.
What Is Illinois Pay By Plate?
Illinois Pay By Plate is a cashless toll collection method operated by the Illinois Tollway Authority. The system works by photographing license plates as vehicles pass under electronic tolling gantries. The cameras capture clear images of rear license plates during both daytime and nighttime driving. The Illinois Tollway then matches the license plate number to a registered account or generates an invoice for the vehicle owner.
Why Illinois Uses Pay By Plate
The Illinois Tollway implemented Pay By Plate to reduce traffic congestion at toll plazas. official customer serviceBefore 2020, vehicles had to slow down or stop to pay cash tolls. This created backups during rush hours and increased air pollution from idling engines. Cashless tolling with Pay By Plate allows vehicles to maintain highway speeds through toll points. The system reduces travel time and fuel consumption for all drivers on Illinois toll roads.
Pay By Plate also lowers operational costs for the Illinois Tollway Authority. The system requires fewer employees than cash toll collection. It reduces the risk of cash handling errors and theft. Electronic toll collection through Pay By Plate and I-PASS generates more accurate revenue records than manual cash collection methods.
How Illinois Pay By Plate Works Steps
The Pay By Plate process involves three main stages: plate capture, invoice generation, and payment. Each stage operates automatically through the Illinois Tollway system, but drivers must take specific actions to complete the process and avoid penalties.
Stage 1: License Plate Capture at Toll Points
When a vehicle drives through an Illinois toll plaza without a working transponder, overhead cameras photograph the license plate. The Illinois Tollway uses infrared cameras that capture clear images regardless of weather conditions or lighting. The system reads the plate number and records the toll amount based on the vehicle classification and time of travel. Passenger cars pay standard rates, while larger vehicles like trucks and buses pay higher rates based on axle count. The plate capture happens in less than one second as the vehicle passes under the gantry. The system stores the image and plate data in the Illinois Tollway database. If the plate matches a registered I-PASS or E-ZPass account, the system charges the toll to that account at the discounted rate. If no account matches, the system creates an unpaid toll record for that license plate.
Stage 2: Invoice Creation and Mailing
The Illinois Tollway creates an unpaid toll record immediately after plate capture. official portalThe system holds these records for 14 days before generating a violation notice. During this 14-day period, drivers can pay the tolls through the online portal at the cash rate without any additional fees. The cash rate is twice the I-PASS rate for each toll location. If the driver does not pay within 14 days, the Illinois Tollway mails an invoice to the registered owner of the vehicle. The Illinois Secretary of State provides vehicle registration data to the Tollway for this purpose. The invoice includes the original toll amount plus a $20 violation fee per unpaid toll. Out-of-state vehicles receive invoices through their state’s DMV or motor vehicle authority.
Stage 3: Payment Through the Online Portal
Drivers can pay their tolls online at illinoistollway.com using the “Pay Unpaid Tolls” feature. The system requires the license plate number and the state where the vehicle is registered. Drivers can also enter a specific date range to see tolls from a particular trip. The portal accepts credit cards, debit cards, and electronic checks for payment. Payment processing takes up to 30 days to appear on bank statements. The Illinois Tollway sends a payment confirmation email once the transaction completes successfully. Drivers should save this confirmation for their records in case any disputes arise later. The online portal also allows drivers to download receipts for expense reports or tax purposes.
Illinois Pay By Plate vs I-PASS: Key Differences
Illinois Pay By Plate and I-PASS both allow drivers to use Illinois toll roads, but they work differently and charge different rates. Understanding these differences helps drivers choose the best option for their travel needs and budget.
Cost Comparison
I-PASS charges the lowest toll rates on Illinois toll roads. Passenger cars with I-PASS pay 50% less than the cash rate for each toll. For example, a toll that costs $1.90 with Pay By Plate costs $0.95 with I-PASS. Over multiple trips, I-PASS users save significant money on toll expenses. Daily commuters on Illinois tollways save hundreds of dollars per year by using I-PASS instead of Pay By Plate. Pay By Plate charges the full cash rate for each toll. The Illinois Tollway sets cash rates at double the I-PASS rate to encourage drivers to purchase transponders. This pricing structure helps fund tollway operations and maintenance. Out-of-state visitors and occasional drivers pay more per toll but avoid the upfront cost of buying an I-PASS transponder, which costs $30 plus a refundable deposit.
| Feature | Illinois Pay By Plate | I-PASS |
|---|---|---|
| Toll Rate (Passenger Car) | Cash rate (2x I-PASS rate) | 50% discount |
| Transponder Required | No | Yes |
| Account Setup | Online or by mail | Online, retail, or phone |
| Payment Method | Credit/debit card after travel | Prepaid account or auto-replenish |
| Payment Window | 14 days before violation | Automatic deduction |
| Late Fee | $20 per unpaid toll after 14 days | None if account has funds |
| Best For | Visitors, rental cars, occasional trips | Regular commuters, frequent travelers |
Convenience Comparison
I-PASS offers more convenience for frequent Illinois tollway users. The transponder automatically deducts tolls from a prepaid account as the vehicle passes through toll points. Drivers do not need to log in to any website or remember payment deadlines. I-PASS accounts can be set up with automatic replenishment, which adds funds when the balance drops below a set threshold. Pay By Plate requires more action from drivers. They must visit the Illinois Tollway website, enter their plate number, and complete payment within 14 days. This process takes several minutes per trip. Drivers who forget to pay within the window face violation notices and additional fees. Pay By Plate works best for people who make few trips on Illinois toll roads and do not want to purchase a transponder.
Coverage Area
Both I-PASS and Pay By Plate work on all Illinois toll roads. I-PASS also works on toll roads in other states that accept E-ZPass, including Indiana, Ohio, Kentucky, and the entire EZPass network covering 19 states total. Pay By Plate only works for Illinois toll roads. Drivers who travel to other states need an E-ZPass or that state’s transponder system to get discounted toll rates. The E-ZPass network includes over 40 tolling agencies across the eastern United States. I-PASS is part of this network and provides interoperability across member states. A driver with an I-PASS account can use toll roads from Maine to Illinois without paying cash. Pay By Plate has no such cross-state functionality.
Setting Up an Illinois Pay By Plate Account
Creating a Pay By Plate account before travel helps drivers manage tolls more easily. While drivers can pay individual tolls without an account, having one provides better tracking and faster payment options. The setup process takes about 10 minutes and requires basic vehicle and payment information.
Creating Your Account at illinoistollway.com
Visit illinoistollway.com and click on the “Pay By Plate” or “Pay Unpaid Tolls” link on the homepage. New users should select “Create an Account” to set up a profile. The registration form requires a valid email address, which serves as the username. Drivers create a password with at least 8 characters, including one number and one special character. The next step involves entering vehicle information. Drivers need their license plate number, state of registration, vehicle make, vehicle model, and vehicle year. The system stores up to 10 vehicles per account. This feature benefits families with multiple cars or businesses with company vehicles. Each vehicle can be assigned a nickname for easy identification within the account. After vehicle registration, drivers add a payment method. The Illinois Tollway accepts Visa, Mastercard, American Express, and Discover credit cards. Debit cards with a Visa or Mastercard logo also work. Some prepaid cards do not process correctly on the portal. The system stores payment information securely using encryption that meets payment card industry standards.
Account Features and Management
A Pay By Plate account includes several features that simplify toll management. The dashboard shows all unpaid tolls associated with the registered vehicles. Drivers see a list of toll transactions with dates, times, locations, and amounts. The account also displays payment history for the past 12 months. Account holders can set up automatic payments to avoid missing the 14-day deadline. The autopay feature charges the registered payment method when new tolls appear in the account. Drivers receive email notifications before each automatic charge. The minimum autopay amount is $5, and the system processes payments every 7 days when tolls accumulate.
The account portal includes a Trip Calculator tool. Drivers enter their starting point, destination, and travel date to estimate toll costs for a planned trip. The calculator uses current toll rates and shows the cost difference between I-PASS and Pay By Plate. This tool helps drivers decide whether to buy an I-PASS for their travel frequency.
Illinois Pay By Plate Rates and Fees for 2026
The Illinois Tollway adjusts toll rates periodically based on capital improvement needs and operating costs. Current rates for passenger cars using Pay By Plate range from $0.75 to $3.00 per toll location depending on the road and distance. Truck rates vary based on axle count and distance traveled.
Passenger Car Toll Rates by Road
The Jane Addams Memorial Tollway (I-90) runs from Chicago to the Wisconsin border. Pay By Plate passenger car rates on I-90 range from $1.50 to $2.75 per toll. The full trip from Chicago to Rockford costs approximately $11.50 with Pay By Plate or $5.75 with I-PASS. Drivers using I-90 to reach O’Hare Airport pay lower rates for the shorter Chicago-area segments. The Tri-State Tollway (I-94/I-294) circles the Chicago metropolitan area. Pay By Plate rates on the Tri-State range from $0.75 to $2.50 per toll location. The full loop around Chicago costs approximately $6.75 with Pay By Plate. This road has the highest traffic volume of any Illinois tollway, with over 1 million daily transactions.
The Reagan Memorial Tollway (I-88) connects Chicago to the Quad Cities area. Pay By Plate rates on I-88 range from $1.00 to $2.50 per toll. The full trip from Chicago to the Quad Cities costs approximately $8.50 with Pay By Plate. I-88 serves the western suburbs of Chicago and provides access to DeKalb and Aurora.
| Tollway | Route | Pay By Plate Rate (Passenger Car) | I-PASS Rate (Passenger Car) |
|---|---|---|---|
| Jane Addams Memorial | I-90 | $1.50 – $2.75 | $0.75 – $1.40 |
| Tri-State | I-94/I-294 | $0.75 – $2.50 | $0.40 – $1.25 |
| Reagan Memorial | I-88 | $1.00 – $2.50 | $0.50 – $1.25 |
| Veterans Memorial | I-355 | $0.75 – $2.00 | $0.40 – $1.00 |
| Route 390 | Elgin-O’Hare | $0.50 – $1.50 | $0.25 – $0.75 |
Truck and Commercial Vehicle Rates
Commercial vehicles pay higher toll rates based on axle count and weight class. official portal The Illinois Tollway uses a classification system that charges trucks more for the additional road wear they cause. A 2-axle truck pays twice the passenger car rate. A 3-axle truck pays three times the passenger car rate. Vehicles with 4 or more axles pay rates that increase with each additional axle. Pay By Plate truck rates on the Tri-State Tollway can reach $15.00 or more per toll for large trucks. The full Tri-State trip for a 5-axle semi-truck costs approximately $40.00 with Pay By Plate. Commercial vehicle operators should consider I-PASS for significant savings on regular routes.
Processing Fees and Service Charges
The Illinois Tollway does not charge a separate processing fee for Pay By Plate payments made through the online portal. Credit card transactions process at no additional cost to drivers. However, some third-party payment services charge convenience fees for processing toll payments. Drivers should only use the official illinoistollway.com website to avoid unnecessary charges.
Returned payments result in a $25 service charge. This fee applies to bounced checks, declined credit cards, and disputed charges after payment clears. The Illinois Tollway places a hold on the driver’s account until the original amount plus the service charge is paid. Repeated returned payments may result in account suspension and referral to collections.
Illinois Tollway System Map and Coverage
The Illinois Tollway system covers 294 centerline miles across five major roads in northern Illinois. All roads connect to the Chicago metropolitan area and extend into surrounding suburbs and neighboring states. Understanding the system map helps drivers plan routes and estimate toll costs.
The Five Illinois Tollways
The Jane Addams Memorial Tollway (I-90) extends 76 miles from Chicago to the Wisconsin border. This road serves O’Hare International Airport and connects Chicago to Rockford, Elgin, and South Beloit. Major exits include I-294, I-190, Route 53, and Route 31. Toll plazas are located at key points along the entire route. The Tri-State Tollway (I-94/I-294) covers 78 miles around Chicago. I-294 forms the inner loop while I-94 extends north toward Milwaukee and south toward Indiana. The Tri-State connects with I-90, I-88, I-355, and multiple interstate highways. This tollway has the highest traffic volume in the system.
Illinois Route 390 (Elgin-O’Hare Tollway) extends 9.8 miles from I-90 to I-294. This road provides direct access to O’Hare Airport from the western suburbs. Route 390 connects with I-90, I-294, and the future I-490 (under construction). The road reduces traffic on local streets around O’Hare.
Toll Plaza Locations and Gantries
Each Illinois tollway has multiple toll points along its route. The original toll plazas accepted cash payments and had lanes for I-PASS, cash, and manned collection. After 2020, the Illinois Tollway removed all cash booths and replaced them with overhead gantries that read transponders and photograph license plates. The system has approximately 200 tolling points across the five tollways.
Toll gantries are typically located at major interchanges and halfway points between major exits. Each gantry has multiple cameras that capture front and rear license plate images. The cameras operate 24 hours a day in all weather conditions. The gantries do not require vehicles to slow down, which improves traffic flow compared to the old cash booths.
How to Pay Illinois Tolls Online
Paying Illinois tolls online through the official portal is the fastest and most reliable method. The Illinois Tollway website processes payments immediately and confirms transactions via email. Drivers can pay single tolls, multiple tolls, or set up automatic payments for regular travel.
Using the Pay Unpaid Tolls Feature
Go to illinoistollway.com and click “Pay Unpaid Tolls” on the main menu. Enter your license plate number, select your state of registration, and choose a date range for your travel. The system displays all tolls captured during that period. The list shows each toll location, date, time, and amount due.
Review the toll list carefully before paying. If you see any tolls you do not recognize, contact customer service before completing payment. Once you confirm the tolls are correct, click “Pay Now” and enter your payment information. The system processes the payment and sends a confirmation email within minutes.
Setting Up Automatic Payments
Account holders can enable automatic payments to avoid missing the 14-day deadline. Log in to your account and navigate to the “Payment Settings” section. Select “Enable AutoPay” and choose your payment method. The system charges your card automatically when unpaid tolls reach $5 or when 7 days pass since the last charge, whichever comes first.
AutoPay sends a notification email before each charge. Drivers can disable AutoPay at any time through their account settings. If a charge fails, the system attempts two more charges over 7 days. If all charges fail, the account goes into suspended status and tolls become subject to violation penalties.
Mobile App Payments
The I-PASS mobile app works for Pay By Plate payments in addition to I-PASS account management. Download the app from the Apple App Store or Google Play Store. Log in with your account credentials or create a new account through the app. The app displays the same information as the website portal.
Illinois Toll Violation Payment Process
Toll violations occur when drivers do not pay their tolls within 14 days of travel. The Illinois Tollway sends violation notices by mail to the registered vehicle owner. The notice includes the original toll amount, a $20 violation fee per toll, and instructions for payment or dispute.
Receiving a Violation Notice
The Illinois Tollway mails violation notices within 30 days of the unpaid toll. The notice arrives in a white envelope with the Illinois Tollway logo and return address. The document lists each unpaid toll with the date, time, toll plaza location, and amount due. The total includes the original toll plus a $20 administrative fee per toll.
Paying a Violation Notice
Pay violation notices online at illinoistollway.com using the notice number printed on the document. The notice number is a 10-digit code that links the payment to your specific violation. Enter this number along with your license plate information to access your violation details. Pay the full amount listed on the notice, which includes tolls and violation fees. The Illinois Tollway accepts credit cards, debit cards, and electronic checks for violation payments. Payment processes immediately, and the system updates your account to show the violation as resolved. Save the payment confirmation for your records.
Escalation to Collections
Unpaid violations escalate to collections after 90 days. official agencyThe Illinois Tollway reports unpaid violations to credit bureaus, which can affect credit scores. Collection agencies add their own fees to the original amount, often increasing the total by 30% or more. Drivers in collections lose the ability to dispute the original tolls and must pay the full amount plus collection fees.
Vehicle registration holds prevent registration renewal for vehicles with unpaid Illinois toll violations. Drivers cannot renew their license plate stickers until all violations are paid. This affects both Illinois residents and out-of-state drivers whose states share registration data with Illinois.
Illinois Toll Dispute Process
Drivers who believe they were charged incorrectly can dispute tolls through the Illinois Tollway dispute process. Complete Maine Non Account Payment The system allows disputes for specific circumstances, including incorrect plate reading, transponder errors, and vehicle mix-ups. Successful disputes result in a full refund or charge removal.
Valid Reasons for Dispute
Incorrect license plate reading occurs when cameras misread a plate due to dirt, damage, or obstruction. Drivers can dispute these charges by providing clear photos of their license plate and evidence of the travel date. The Illinois Tollway reviews the original camera image and the driver’s submitted evidence.
Transponder errors happen when a working I-PASS or EZPass transponder does not read correctly at the toll point. The system may charge the toll to Pay By Plate instead of the transponder account. Drivers with valid transponder accounts can dispute these charges and request the toll be transferred to their account at the discounted rate.
How to File a Dispute
Submit disputes online at illinoistollway.com through the “Dispute a Toll” feature. Log in to your account or use the guest dispute form. Select the toll you want to dispute and choose the reason from the dropdown menu. Provide a written explanation and any supporting documentation, such as photos or receipts.
The Illinois Tollway reviews disputes within 30 days. Drivers receive an email notification when the review completes. Approved disputes result in a refund to the original payment method or removal of the charge from the account. Denied disputes include an explanation of the decision and information about the appeal process.
Out-of-State Drivers and Illinois Pay By Plate
Out-of-state drivers face unique challenges when paying Illinois tolls. The Pay By Plate system works the same way for all vehicles, but out-of-state drivers must take extra steps to ensure their tolls are tracked correctly and paid on time.
How Out-of-State Plates Are Processed
When an out-of-state vehicle passes through an Illinois toll point without a transponder, the cameras capture the license plate and state of registration. The Illinois Tollway uses the plate data to identify the vehicle’s home state. The system holds the toll for 14 days, same as Illinois vehicles, allowing the driver time to pay through the online portal.
After 14 days, unpaid tolls from out-of-state vehicles become violations. The Illinois Tollway works with the Driver License Compact and non-resident violator compact to contact out-of-state drivers. Some states share registered owner information directly, while others require legal requests for this data. The process for collecting out-of-state violations varies by state.
Paying Illinois Tolls from Another State
Out-of-state drivers can pay their Illinois tolls through the same online portal at illinoistollway.com. Enter the license plate number, select the correct state from the dropdown menu, and choose travel dates. The system displays all unpaid tolls for that vehicle. Payment methods and processing work the same as for Illinois residents.
Reciprocity Agreements with Other States
The Illinois Tollway has reciprocity agreements with several states for toll collection. These agreements allow Illinois to pursue out-of-state toll violators through their home state DMV. States with reciprocity include Indiana, Wisconsin, Iowa, Missouri, Kentucky, and Michigan. Drivers from these states may face registration holds in their home state for unpaid Illinois tolls.
Rental Cars and Illinois Pay By Plate
Rental car drivers need special attention when using Illinois tollways. Most rental car companies offer toll programs, but these programs charge daily fees in addition to the actual tolls. Using Pay By Plate directly can save money for drivers who take only a few tolls during their rental period.
Rental Company Toll Programs
Major rental car companies like Hertz, Enterprise, Avis, and Budget offer toll programs that cost $3.00 to $10.00 per day. These programs charge the rental company for the tolls and add convenience fees. The total cost often exceeds the actual toll amount by 50% or more. Drivers who take few tolls may pay less by using Pay By Plate directly.
Paying Rental Car Tolls Through Pay By Plate
Drivers can add their rental car plate to a Pay By Plate account before or during their trip. Log in to the Illinois Tollway account and select “Add Vehicle.” Enter the rental plate number, state, and rental end date. The system tracks tolls for the rental vehicle and charges the registered payment method. Pay rental car tolls within 14 days to avoid violation notices. The rental company may also charge administrative fees for processing violations that arrive after the rental period. Paying through Pay By Plate directly avoids these rental company fees and keeps the toll cost at the standard cash rate.
Illinois Pay By Plate Deadlines and Grace Period
The Illinois Pay By Plate system includes a 14-day grace period between travel and payment. This window allows drivers to pay tolls at the cash rate without violation fees. After 14 days, unpaid tolls become violations with additional $20 fees per toll.
Understanding the 14-Day Window
The 14-day window starts on the date of travel, not the date the toll appears in the online system. The Illinois Tollway typically processes toll captures within 24 to 48 hours of travel. Drivers who check the portal immediately after a trip may not see their most recent tolls yet. The portal updates daily with new tolls from the previous days. Weekends and holidays count toward the 14-day window. A toll captured on a Friday gives the driver until the second Friday after to pay without penalty. Drivers who travel on holidays should mark their calendars to ensure they pay before the deadline. The Illinois Tollway does not extend deadlines for holidays or weather events.
Consequences of Missing the Deadline
Missing the 14-day deadline results in a $20 violation fee for each unpaid toll. The fee is added to the original toll amount. A driver with three unpaid tolls faces $60 in additional fees plus the original toll charges. The total violation amount can reach hundreds of dollars for drivers who ignore multiple tolls. Late payment after receiving a violation notice results in additional fees. The Illinois Tollway charges $50 for the second notice and $100 for the third notice. Drivers who do not respond to any notices face collection actions and credit reporting.
Paying Tolls Before Travel
Drivers can pay tolls before travel using the Trip Calculator feature. Enter the planned route, and the portal shows the estimated toll costs. Drivers can prepay these amounts, but the system still requires the license plate to match the travel. Prepayment links to a specific plate and travel date.
Prepayment works well for drivers who know their exact route and travel date. The system deducts the tolls from the prepayment when the cameras capture the plate. If the actual toll differs from the estimate, the system charges or refunds the difference. Prepayment is not required but provides peace of mind for drivers who want to avoid late payments.
Illinois Toll Late Fees and Penalties
The Illinois Tollway uses a tiered penalty system for unpaid tolls. The penalties increase based on how long the tolls remain unpaid. Understanding this structure helps drivers minimize costs when they miss payment deadlines.
First Violation Notice
The first violation notice arrives 30 days after the toll travel date. The notice includes the original toll amount plus a $20 administrative fee per toll. Drivers have 30 days from the notice date to pay the violation amount. Paying the first notice resolves the violation without further penalties. The first violation notice looks similar to a standard invoice but includes specific language about the violation status. The document explains the dispute process and lists the customer’s rights. Drivers who disagree with the violation can file a dispute within 30 days without making payment.
Second Violation Notice
The second violation notice arrives if the first notice goes unpaid. This notice adds a $50 late fee to the original violation amount. The total now includes the original toll, the $20 first-notice fee, and the $50 second-notice fee. Drivers have 30 days to respond to the second notice. The second notice also warns about registration holds and credit reporting. Drivers who receive a second notice should pay immediately or file a dispute to avoid further escalation. The Illinois Tollway reports unpaid second notices to credit bureaus within 60 days.
Third Violation and Collections
The third violation notice adds a $100 late fee. At this stage, the total can reach $170 per original toll. The Illinois Tollway refers unpaid third notices to collection agencies. Collection agencies add their own fees, often 30% to 50% of the total amount.
Collection actions include wage garnishment, bank account levies, and property liens. The Illinois Attorney General may also pursue legal action for repeated toll violations. Drivers in collection lose the ability to dispute the original tolls and must pay the full amount plus all fees to resolve the debt.
| Stage | Timeline | Fees Added | Total Per Toll Example |
|---|---|---|---|
| Original Toll | Day 0 | $0 | $2.00 |
| First Violation | Day 30 | $20 | $22.00 |
| Second Notice | Day 60 | $50 | $72.00 |
| Third Notice | Day 90 | $100 | $172.00 |
| Collections | Day 120+ | 30-50% collection fee | $220+ |
Using the I-PASS App for Pay By Plate
The I-PASS mobile app provides a convenient way to manage Pay By Plate tolls from a smartphone. The app works for both I-PASS account holders and Pay By Plate users. Available for iOS and Android devices, the app offers most features found on the website portal.
Downloading and Setting Up the App
Download the I-PASS app from the Apple App Store for iPhone or Google Play Store for Android. Search for “Illinois Tollway” or “I-PASS” to find the official app. The app is free and takes about 20 MB of storage space. Installation takes less than one minute on most devices.
Open the app and create an account or log in with existing credentials. The app uses the same username and password as the website portal. New users can register directly through the app by entering their email, creating a password, and adding vehicle and payment information. The app supports biometric login using Face ID or fingerprint recognition on compatible devices.
App Features for Pay By Plate Users
The app displays all unpaid tolls associated with the user’s account or plate. Tap any toll to see details including the location, time, and amount. Users can pay individual tolls or all outstanding tolls with a single tap. Payment methods stored in the app work the same as on the website. Push notifications alert users when new tolls appear in their account. Users can set notification preferences for toll alerts, payment confirmations, and account updates. The app also sends reminders before the 14-day deadline to help users avoid late fees.
App Security and Privacy
The I-PASS app uses encryption to protect user data during transmission. Payment information is stored in compliance with payment card industry standards. The app does not share user data with third parties except as required for toll collection and law enforcement purposes.
Users can enable two-factor authentication for additional account security. This feature sends a verification code to the user’s phone each time they log in from a new device. Two-factor authentication prevents unauthorized access even if someone obtains the user’s password.
Illinois Tollway Customer Service
The Illinois Tollway provides customer service through multiple channels. Drivers can get help with Pay By Plate accounts, violation disputes, payment issues, and general questions. The customer service team operates during business hours and offers automated support 24 hours a day.
Phone Support
Call the Illinois Tollway customer service line at 1-800-UC-IPASS (1-800-824-7277). The phone line operates Monday through Friday from 7:00 AM to 7:00 PM Central Time. Automated phone support is available 24 hours a day for account balance inquiries, payment processing, and violation status checks.
Phone wait times average 5 to 10 minutes during business hours. The customer service team can help with account setup, payment issues, dispute filing, and general questions. Callers should have their license plate number and account information ready before calling to speed up the process.
Email and Online Support
Submit support requests through the contact form at illinoistollway.com. The form allows users to select the topic of their question and provide details. The Illinois Tollway responds to email inquiries within 2 business days. Complex issues may take longer to resolve.
The website includes a comprehensive help center with articles about common questions. Topics include account setup, payment methods, violation disputes, and I-PASS transponder issues. Users can search the help center for specific questions or browse by category.
Mail Correspondence
Send written correspondence to the Illinois Tollway at the official mailing address. Mail is processed within 5 to 7 business days. Include your license plate number, account number (if applicable), and a clear description of your question or issue. Include copies of any relevant documents but do not send original documents.
In-Person Assistance
The Illinois Tollway does not operate customer service centers for walk-in visitors. All customer service is provided through phone, email, and online channels. I-PASS transponders can be purchased at retail locations including Jewel-Osco, Roadway Express, and various truck stops throughout Illinois.
Specific Illinois Tollways: Payment Details
Each Illinois tollway has its own characteristics and toll structure. Understanding the specific tollways helps drivers plan routes and budget for travel expenses. The following sections cover each major tollway in detail.
Jane Addams Memorial Tollway (I-90) Payment
The Jane Addams Memorial Tollway runs from Chicago to the Wisconsin border. Pay By Plate rates on I-90 range from $1.50 to $2.75 for passenger cars. The tollway has tolling points at major interchanges including River Road, Roselle Road, Route 59, Route 25, and Genoa Road. Drivers heading to O’Hare Airport use the I-190 spur, which has separate toll points. Pay I-90 tolls through the standard Pay By Plate process. The tollway connects with I-294, I-355, and I-39. Drivers traveling the full length of I-90 from Chicago to Rockford pay approximately $11.50 with Pay By Plate. The trip from O’Hare to Rockford costs about $8.75.
Tri-State Tollway (I-94/I-294) Payment
The Tri-State Tollway forms a loop around Chicago and extends north toward Wisconsin and south toward Indiana. Pay By Plate rates on the Tri-State range from $0.75 to $2.50 for passenger cars. The tollway has more tolling points than any other Illinois road, with approximately 60 gantries along its length. The Inner Tri-State (I-294) runs from the Indiana border north to the Wisconsin border. The Outer Tri-State (I-94) covers the northern section from the Tri-State junction to the state line. The tollway connects with I-90, I-88, I-355, and I-65.
Pay Tri-State tolls through the standard Pay By Plate process. The full trip around the entire Tri-State loop costs approximately $6.75 with Pay By Plate. Most drivers take only a portion of the tollway, paying $1.00 to $3.00 per trip. The tollway sees over 1 million transactions daily, making it the busiest in the system.
Reagan Memorial Tollway (I-88) Payment
The Reagan Memorial Tollway runs from Chicago to the Quad Cities. Pay By Plate rates on I-88 range from $1.00 to $2.50 for passenger cars. The tollway serves the western suburbs including Aurora, DeKalb, and Dixon. Tolling points are located at Route 59, Route 47, Peace Road, and other major exits. Pay I-88 tolls through the standard Pay By Plate process. The full trip from Chicago to the Quad Cities costs approximately $8.50 with Pay By Plate. The trip from Chicago to DeKalb costs about $5.00. The tollway provides an alternative to I-80 for travelers heading to Iowa and the Midwest.
I-88 connects with I-355, I-39, and I-80. The tollway is part of the Chicago-Quad Cities corridor, which sees significant commercial truck traffic. Truck rates on I-88 are higher than passenger car rates but follow the same axle-based classification system.
Veterans Memorial Tollway (I-355) Payment
The Veterans Memorial Tollway runs north-south through Chicago’s western suburbs. Pay By Plate rates on I-355 range from $0.75 to $2.00 for passenger cars. The tollway connects I-80 near Bolingbrook to I-90 near Schaumburg. Major interchanges include I-55, Roosevelt Road, North Avenue, and Army Trail Road. Pay I-355 tolls through the standard Pay By Plate process. The full length of I-355 costs approximately $3.50 with Pay By Plate. Most drivers take only a portion of the tollway, paying $0.75 to $2.00 per trip. The tollway provides a faster alternative to local roads for north-south travel in the western suburbs.
I-355 has lower traffic volume than the other Illinois tollways but serves an important role for suburban commuters. The tollway connects residential areas in Bolingbrook, Downers Grove, Lombard, and Addison with employment centers in Schaumburg and Hoffman Estates.
Illinois Route 390 Payment
Illinois Route 390 (Elgin-O’Hare Tollway) extends from I-90 to I-294. Pay By Plate rates on Route 390 range from $0.50 to $1.50 for passenger cars. The tollway provides direct access to O’Hare Airport from the western suburbs without using local streets. Pay Route 390 tolls through the standard Pay By Plate process. New Hampshire Payment Account The full length of Route 390 costs approximately $2.00 with Pay By Plate. The tollway opened in 2017 and continues to see increasing traffic as connections improve.
Illinois Pay By Plate Tips and Best Practices
Following best practices helps drivers avoid violations and minimize toll costs. The following tips come from experienced Illinois tollway users and customer service representatives.
Set Up Payment Reminders
Create calendar reminders for 10 days after each trip on Illinois tollways. This gives 4 days to pay before the 14-day deadline. Drivers who set reminders rarely miss payment deadlines and avoid violation fees. Phone calendar apps work well for this purpose. Enable autopay to eliminate the need for manual payment. Autopay charges the registered payment method automatically when tolls accumulate. Drivers receive notifications before each charge and can review the transactions. Autopay users never miss the 14-day deadline.
Check Your Account Regularly
Log in to your Pay By Plate account at least once per week during periods of regular toll road use. Review the toll list for accuracy and pay outstanding amounts promptly. Regular account checks help catch errors early and prevent violations.
Check your account even if you think you did not use toll roads. Rental cars, borrowed vehicles, and route changes can result in unexpected tolls. Regular checks prevent surprise violations months after travel.
Keep Vehicle Information Updated
Update your Pay By Plate account whenever you change vehicles or license plates. New license plates from the same vehicle require an account update. Drivers who sell their car should remove the old plate from their account to prevent erroneous toll charges. Update your contact information when you change addresses or email addresses. The Illinois Tollway sends violation notices and important account updates to the contact information on file. Outdated contact information can result in missed notices and escalated penalties.
Save Payment Confirmations
Save all payment confirmation emails for at least one year. Confirmations serve as proof of payment in case of disputes or billing errors. The Illinois Tollway customer service team can search for payments using confirmation numbers, but having the email speeds up the process. Download or print confirmations for expense reports and tax purposes. Business travelers can deduct toll expenses as transportation costs. The confirmation emails include the toll location, date, and amount for record-keeping.
Illinois Pay By Plate for Commercial and Business Use
Business owners and fleet managers can use Pay By Plate for company vehicles. The system supports multiple vehicles under one account and provides reporting features for expense tracking. Business accounts offer additional tools for managing toll expenses across an entire fleet.
Setting Up a Business Account
Create a business account at illinoistollway.com by selecting the “Business Account” option during registration. New Hampshire Pay By Plate ServicesBusiness accounts require a federal tax ID number in addition to standard account information. The account can be linked to a business credit card or checking account for payment.
Add all company vehicles to the business account. Each vehicle can be assigned to a specific driver, department, or cost center. The system generates reports that break down toll expenses by vehicle, driver, or department for accounting purposes.
Expense Tracking and Reporting
Business accounts include a reporting dashboard that shows toll expenses by date range, vehicle, or driver. Download reports as CSV files for import into accounting software. The reports include toll location, date, time, and amount for each transaction. Set spending limits for individual vehicles or drivers. The system sends alerts when a vehicle exceeds its monthly toll budget. This feature helps businesses control toll expenses and identify unusual travel patterns.
Bulk Payment Options
Business accounts can pay all outstanding tolls with a single payment. The bulk payment feature processes multiple tolls at once, saving time for fleet managers. Payment confirmations list all tolls included in the transaction for record-keeping. Set up automatic payments for business accounts to ensure all company vehicles pay tolls on time. Autopay for business accounts works the same as for personal accounts but can be configured to pay all tolls above a certain threshold.
Issues and Solutions for Illinois Pay By Plate
Drivers sometimes encounter issues with the Pay By Plate system. The following sections cover common problems and their solutions.
License Plate Not Found
If the system cannot find your license plate, check that you entered the plate number correctly. The portal requires the exact plate number as registered with your state’s DMV. Include any letters, numbers, and special characters exactly as shown on your plate. If the plate is correct but still not found, the toll may not have processed yet. Wait 48 hours after travel and check again. Tolls from rental cars or recently registered vehicles may take longer to appear in the system.
Double Charges for the Same Toll
Double charges occur when both a transponder and Pay By Plate process the same toll. This happens when a driver has a transponder in the vehicle but the transponder did not read correctly. The system charges Pay By Plate as a backup, then both transactions post to the account. Contact customer service to request a refund for the duplicate charge. Provide the toll location, date, and time, and explain that you have a valid transponder. The customer service team can verify the duplicate and process a refund.
Payment Not Processing
Payment processing issues can result from invalid card information, insufficient funds, or bank security holds. Connecticut Pay By PlateVerify that your card information is correct and that your card has sufficient funds. Contact your bank to authorize the transaction if it was flagged as suspicious.
Try a different payment method if the first attempt fails. The portal accepts multiple credit cards, debit cards, and electronic checks. Using a different payment method often resolves processing issues.
Account Locked or Suspended
Accounts become locked after multiple failed login attempts. Wait 30 minutes and try again, or use the password reset feature to regain access. Accounts become suspended for unpaid balances, and suspension prevents new payments from processing. Pay the outstanding balance to lift the suspension. Contact customer service if you believe the suspension is in error. The customer service team can review the account and lift the suspension if appropriate.
Illinois Tollway Account Login and Portal Access
The Illinois Tollway online portal provides access to account management features. The portal works on desktop computers, tablets, and mobile devices. Users can access most features without creating an account, but registered accounts offer additional tools.
Logging In to Your Account
Go to illinoistollway.com and click “Login” in the top right corner. Enter your email address and password to access your account. The system may require a CAPTCHA verification to prevent automated login attempts. Use the “Forgot Password” link if you cannot remember your password. The system sends a password reset link to your email address. Click the link within 24 hours to set a new password. The reset link expires for security purposes.
Guest Access Without Login
Guest users can check tolls and make payments without creating an account. Click “Pay Unpaid Tolls” on the homepage and enter your license plate information. Guest access shows the same toll information as registered accounts but does not save payment methods or vehicle lists.
Guest access works well for one-time payments or occasional toll road users. Regular users benefit from creating an account for the additional features and convenience.
Account Security Features
Enable two-factor authentication for additional security. This feature sends a verification code to your phone each time you log in from a new device. Two-factor authentication prevents unauthorized access even if someone obtains your password. Review your account activity regularly for suspicious transactions. The account history shows all logins and payments. Report any unauthorized activity to customer service immediately. The customer service team can freeze your account to prevent further unauthorized access.
Illinois Toll Road System Map and Navigation
The Illinois toll road system connects the Chicago metropolitan area with surrounding regions. Understanding the system layout helps drivers plan efficient routes and avoid unnecessary tolls. The Illinois Tollway provides official maps and trip planning tools to assist drivers.
Official Illinois Tollway Map
The Illinois Tollway publishes an official map showing all toll roads, exits, and service plazas. The map is available online at illinoistollway.com and at rest stops throughout the tollway system. The map includes mile markers, exit numbers, and nearby amenities for each tollway. The map shows the relationship between the five tollways and connecting roads. Drivers can see how the Jane Addams, Tri-State, Reagan Memorial, Veterans Memorial, and Route 390 fit together. The map also shows construction zones and temporary closures.
Trip Planning Tools
The Illinois Tollway website includes a trip planning tool that calculates toll costs for any route. Enter your starting point, destination, and travel date to see the toll amount and route details. The tool compares Pay By Plate and I-PASS rates to show potential savings.
Third-party mapping services like Google Maps and Waze include Illinois toll road information. These services show toll costs along suggested routes and can route drivers around toll roads when requested. However, third-party services may not always show the most current toll rates.
Service Plazas and Rest Stops
The Illinois tollway system includes seven service plazas with food, fuel, and restroom facilities. Service plazas are located on I-90, I-88, and I-294. The plazas operate 24 hours a day and offer a range of dining options from quick service to sit-down restaurants. Service plazas charge slightly higher prices than off-tollway locations. Drivers can save money by exiting the tollway for food and fuel, but this requires paying tolls at the exit and re-entry points. Most drivers use service plazas for convenience rather than savings.
Illinois Pay By Plate vs Other Toll Systems
Drivers familiar with toll systems in other states may wonder how Illinois Pay By Plate compares. The following sections highlight similarities and differences with major US toll systems.
Comparison with E-ZPass States
Illinois is part of the E-ZPass network, which covers 19 states primarily in the eastern US. EZPass states use transponder technology similar to I-PASS. Drivers with EZPass accounts from any member state can use Illinois tollways at the I-PASS discounted rate without using Pay By Plate. Pay By Plate in Illinois works differently than similar systems in some E-ZPass states. Some states like New York and New Jersey have more aggressive enforcement of Pay By Plate tolls, with higher fees and faster escalation to collections. Illinois offers a relatively generous 14-day grace period compared to other states.
Comparison with SunPass (Florida)
Florida’s SunPass system uses transponder technology similar to I-PASS. Florida also has a Pay By Plate option called “Toll-by-Plate” for drivers without transponders. Florida’s Toll-by-Plate system charges a $2.50 administrative fee per invoice in addition to the toll amount, which is higher than Illinois’s $20 violation fee structure.
Florida’s grace period for Toll-by-Plate is 30 days, which is longer than Illinois’s 14-day window. However, Florida’s administrative fees add up quickly for drivers with multiple unpaid tolls. Illinois’s fee structure is simpler but more expensive for single violations.
Comparison with FasTrak (California)
California’s FasTrak system uses transponder technology for Bay Area tolls. California also offers a Pay By Plate option through “Invoice Payment” for drivers without transponders. California charges a higher toll rate for Pay By Plate users and adds a $5 invoice fee per trip. California’s enforcement is stricter than Illinois, with faster escalation to vehicle registration holds. Drivers with unpaid California tolls cannot renew their registration until violations are paid. Illinois has similar registration holds but allows more time for payment before escalation.
Future of Illinois Pay By Plate
The Illinois Tollway continues to invest in toll collection technology and infrastructure. Future improvements may include enhanced mobile app features, expanded payment options, and improved camera technology. The system is part of a broader trend toward cashless tolling across the United States.
Technology Improvements
New camera technology improves license plate reading accuracy, especially in poor weather conditions. The Illinois Tollway is upgrading gantries with higher-resolution cameras and better infrared sensors. These improvements reduce errors and disputes related to plate misreads. Artificial intelligence and machine learning help the system identify license plates faster and more accurately. The Illinois Tollway is testing AI-based systems that can read plates in challenging conditions, such as heavy rain or snow. These systems reduce the number of tolls that require manual review.
Payment Options Expansion
The Illinois Tollway is exploring additional payment options, including digital wallets and cryptocurrency. These options may become available in future updates to the online portal. The goal is to make toll payment as convenient as possible for all drivers. Contactless payment options at retail locations may also expand. Currently, drivers can pay tolls at some retail locations using cash or card. Future options may include mobile payment apps and QR code-based payments for one-time toll settlements.
Integration with Navigation Apps
Future integration with navigation apps may allow drivers to pay tolls directly through apps like Google Maps and Waze. This integration would eliminate the need to visit the Illinois Tollway website for Pay By Plate users. The system would charge the toll to a payment method linked to the navigation app. Real-time toll rate displays on navigation apps would help drivers choose between Pay By Plate and I-PASS rates. The integration would also send automatic notifications when new tolls are captured, helping drivers pay before the 14-day deadline.
Official Contact Information and Resources
The Illinois Tollway provides multiple ways for drivers to get help and pay tolls. Use the following official contact information for all Pay By Plate questions and transactions.
- Official Website: illinoistollway.com
- Customer Service Phone: 1-800-UC-IPASS (1-800-824-7277)
- Customer Service Hours: Monday through Friday, 7:00 AM to 7:00 PM Central Time. Automated support is available 24 hours a day.
- Mailing Address: Illinois Tollway, 2700 Ogden Avenue, Downers Grove, IL 60515
- I-PASS Retail Locations: Jewel-Osco stores, Roadway Express, and various truck stops throughout Illinois. Visit illinoistollway.com for the complete list of retail locations.
- Mobile App: Available on the Apple App Store and Google Play Store. Search for “Illinois Tollway” or “I-PASS” to find the official app.
- Email Support: Submit through the contact form at illinoistollway.com. official agencyResponse time is typically 2 business days.
Frequently Asked Questions About Illinois Pay By Plate
The following questions address common concerns and specific situations that drivers face when using Illinois Pay By Plate. These answers provide detailed, practical solutions for everyday toll payment scenarios.
How Long Do I Have to Pay Illinois Tolls with Pay By Plate?
You have 14 days from the date of travel to pay Illinois tolls through Pay By Plate without penalty. The 14-day window begins on the day you drive through the toll point, not the day the toll appears in the online system. Tolls typically appear in the system within 24 to 48 hours of travel. The Illinois Tollway does not extend this deadline for weekends, holidays, or weather events. If you do not pay within 14 days, the toll becomes a violation with a $20 administrative fee added to the original amount. Setting up autopay or calendar reminders helps ensure you pay before the deadline. The system processes payments immediately through the online portal, so you can pay the same day you see the tolls in your account.
Can I Pay Illinois Tolls Without an Account?
Yes, you can pay Illinois tolls without creating an account by using the guest checkout feature at illinoistollway.com. Click “Pay Unpaid Tolls” and enter your license plate number, state of registration, and travel dates. The system displays all unpaid tolls for your vehicle during that period. Enter your credit card or debit card information to complete the payment. Guest checkout does not save your payment information or vehicle details for future use. If you plan to use Illinois tollways regularly, creating a free account provides access to additional features like autopay, multiple vehicle management, and toll history. Guest checkout works well for one-time payments or occasional travelers who do not want to maintain an account.
What Happens If I Forget to Pay a Toll in Illinois?
If you forget to pay an Illinois toll within 14 days, the toll becomes a violation with a $20 administrative fee added. The Illinois Tollway mails a violation notice to the registered vehicle owner within 30 days of the original travel date. The notice includes the original toll amount, the $20 fee, and instructions for payment or dispute. If you do not pay the first notice, a second notice arrives with an additional $50 late fee. A third notice adds another $100 fee. After 90 days, unpaid violations go to collections, which adds collection fees of 30% to 50% and may affect your credit score. The Illinois Tollway may also place a hold on your vehicle registration renewal. Pay tolls as soon as possible to avoid these escalating penalties.
Do Out-of-State Drivers Pay More for Illinois Tolls?
Out-of-state drivers pay the same Pay By Plate rates as Illinois residents. The cash rate for each toll location is the same regardless of the driver’s home state. However, out-of-state drivers face additional complications because they may not receive violation notices in time. The Illinois Tollway works with other states to collect unpaid tolls through reciprocity agreements, and some states add their own administrative fees. Out-of-state drivers who travel through Illinois frequently should consider getting an E-ZPass transponder from their home state, which works on Illinois tollways at the I-PASS discounted rate. The transponder pays for itself after just a few trips through Illinois toll roads.
How Do I Pay Illinois Tolls on a Rental Car?
Pay rental car tolls through Illinois Pay By Plate by adding the rental vehicle’s plate to your account or using the guest checkout feature. Enter the rental plate number and state, then select the dates of your rental period. The system shows all tolls captured during your rental. Pay within 14 days to avoid violation fees. Most rental car companies offer toll programs that charge daily convenience fees, but these programs often cost more than paying directly through Pay By Plate. Avoid paying the rental company’s toll program if you can remember to pay through the Illinois Tollway portal before the 14-day deadline. If you receive toll charges from the rental company after returning the car, you can still pay through Pay By Plate and request a refund from the rental company for any excessive fees.
Can I Dispute an Illinois Toll If I Was Charged Incorrectly?
Yes, you can dispute incorrect Illinois tolls through the online portal at illinoistollway.com. dispute reasons include license plate misreads, transponder errors, and vehicle mix-ups. To file a dispute, log in to your account or use the guest dispute form, select the toll in question, and choose the reason for the dispute. Provide a written explanation and any supporting documentation, such as photos of your license plate or proof of a working transponder. The Illinois Tollway reviews disputes within 30 days and sends an email notification when the review completes. Approved disputes result in a full refund or charge removal. If your dispute is denied, you can appeal the decision within 30 days through the same portal.
What Is the Difference Between Pay By Plate and I-PASS in Illinois?
Pay By Plate and I-PASS both allow you to use Illinois toll roads, but they work differently and charge different rates. I-PASS uses a transponder mounted on your windshield that automatically deducts tolls from a prepaid account. I-PASS users pay 50% less than the cash rate for each toll. Pay By Plate uses license plate cameras to capture your plate, and you pay tolls manually through the online portal within 14 days. Pay By Plate users pay the full cash rate, which is double the I-PASS rate. I-PASS is more cost-effective for frequent travelers, while Pay By Plate works better for visitors, rental car users, and occasional drivers. Both systems work on all Illinois toll roads and do not require stopping at toll plazas.